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TERMS & CONDITIONS

CUSTOMER CARE

At The Velora, we want your shopping experience to be simple, comfortable, and stress-free. If you have questions about an order, a product, shipping, returns, exchanges, or anything else related to your purchase, our customer support team is here to help.

For questions or assistance, please contact us through our official customer support channel. When contacting us about an order, please include your order number and any relevant details so we can assist you as quickly as possible.

Our team is happy to help with questions before or after your purchase and provide guidance whenever you need it. We value clear communication and want you to feel confident throughout your shopping experience with The Velora.

Thank you for choosing The Velora. We appreciate your trust and look forward to helping you discover products you’ll love.

PRIVACY & SAFETY

At The Velora, we respect your privacy and are committed to protecting your personal information. When you visit our website or place an order, certain information may be collected to provide our services, process your purchase, communicate with you, and fulfill your order.

Information you provide may include details such as your name, email address, billing information, shipping address, and other information necessary to complete your purchase or provide customer support.

Payment information is processed through our payment service providers. We do not use your payment information for purposes unrelated to processing your transaction. Your information may also be shared with service providers when necessary to operate our store, process payments, fulfill orders, provide shipping services, or offer customer support.

Our website is powered by Wix, which provides the technology and infrastructure used to operate our online store. Wix may process and store information as necessary to provide its services. Our website may also use cookies and similar technologies to support essential website functions, improve the shopping experience, and understand how visitors interact with our website.

We take reasonable steps to protect the information we collect and use it only for legitimate business purposes, including processing orders, providing customer service, maintaining our website, and communicating with customers when appropriate.

If you have questions about how your information is handled or would like to make a privacy-related request, please contact our customer support team.

WHOLESALE INQUIRIES

Interested in purchasing The Velora products in larger quantities?

We’re always open to exploring new opportunities with retailers, beauty professionals, content creators, and businesses interested in our products.

If you’re interested in wholesale orders, partnerships, or purchasing products in larger quantities, please reach out to our customer support team. We’ll be happy to provide more information about availability, pricing, minimum order quantities, and other details.

Please contact us with your name, business information, and the products or quantities you’re interested in. Our team will get back to you as soon as possible.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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