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SHIPPING & RETURNS
SHIPPING POLICY
At The Velora, we offer free shipping on all orders. Orders are carefully prepared and shipped to the address provided at checkout.
Estimated delivery times may vary depending on the destination and shipping carrier. Once your order has been shipped, you will receive the available tracking information so you can follow its journey.
Please make sure your shipping information is correct before completing your purchase. The Velora is not responsible for delays caused by incorrect or incomplete information provided at checkout, carrier delays, or circumstances beyond our control.
We are committed to making your shopping experience as simple and convenient as possible. If you have any questions about your order or shipping, please contact our customer support team and we will be happy to assist you.
RETURN & EXCHANGE POLICY
We want you to feel confident when shopping with The Velora. If you have any questions or concerns about your order, please contact our customer support team before returning an item.
Return and exchange eligibility, deadlines, and requirements may vary depending on the product and the circumstances of the request. Items must meet the applicable return conditions in order to be eligible for a return or exchange.
To request a return or exchange, please contact our customer support team with your order information and a brief description of the issue. Our team will provide you with the appropriate instructions and let you know the next steps.
Please do not send an item back before receiving return instructions from our support team. This helps us make sure your request is handled correctly and efficiently.